Warranty and after-sales support
After-sales support
For product problems or after-sales help, contact us. We will check the situation with you and arrange the appropriate next steps.
Warranty information
The terms pages for both series are currently being prepared. To confirm coverage for an existing order, send your purchase information to support.
What to prepare
- Purchase platform, order details or proof of purchase.
- Product model and whether only one Tracker is affected.
- When the problem started and how to reproduce it.
- Photos, video or the error screen.
- Troubleshooting you have already tried.
For software or update problems, include tool and firmware versions if known. Leave unknown items blank; share what you know.
If a return shipment is needed
Confirm the handling plan, devices and accessories to send, recipient details, shipping costs and follow-up process with support before shipping.
Keep purchase and conversation records, and pack the devices and accessories carefully.
Protecting your personal information
Keep personal details private in public groups
You can describe problems and share error screens in Discord or QQ groups, but hide addresses, phone numbers, payment details and full order information. Send purchase proof through the private channel specified by support.
If the device has unusual heat, swelling or an odor, stop using and charging it, and mention this when contacting us.